Frequently Asked Questions
Everything you need to know about shopping with Oyela
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link. You can also monitor your delivery status directly through the 'My Orders' section in your Oyela account.
What is your return and exchange policy?
We offer a 7-day hassle-free return and exchange policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a refund or replacement.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes across the country.
How do I ensure I pick the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements with a similar garment you already own for the perfect fit.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days for metro cities and 5-7 business days for other locations. You will see an estimated delivery date at the time of checkout.
Are the products on Oyela authentic?
Absolutely. We partner directly with verified brands and authorized distributors to ensure that every item sold on Oyela is 100% authentic and of the highest quality.